Service engineering efficiencies will enhance your bottom line. Turn service initiatives into increased revenue with fully integrated service lifecycle management.
Enable new business models and increase profitability and customer loyalty with modern service lifecycle management (SLM). Get a full understanding of your service BOM and physical asset configurations, including as-built BOM records, status and service history - with one source of service knowledge. You can also manage service operations with visibility into service and product-related information.
Create effective service plans to optimize service operations and reduce asset downtime. Get detailed product and service information to teams that need to track and understand physical asset health. Provide service technicians with a complete understanding of service needs so they are prepared to perform upgrades, as well as reactive and proactive service activities – improving first-time-fix rates.
Track maintenance details from your fielded assets through integration with IBM Maximo Enterprise Asset Management software. This closed-loop integration between service engineering and service execution domains provides visibility of asset configurations to service technicians, and feedback of service activities to design engineers, to help lower maintenance costs, reduce risks, and improve asset resiliency.
Gain insights on physical asset usage leveraging the internet of things (IoT). IoT combined with SLM can lead to design, manufacturing and service improvements. Through data analytics, corrective actions can be applied ahead of unanticipated asset failure. Field technicians can use IoT technology for immediate access to asset performance, resulting in improved overall maintenance turnaround time.